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當前位置:考試網(wǎng)  > 試卷庫  > 技能鑒定  > 其他類  > 由于呼叫中心的數(shù)據(jù)紛繁蕪雜,因而對數(shù)據(jù)要謹慎選擇,電話呼叫人員在采集、篩選數(shù)據(jù)的時候應遵循哪些原則?
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由于呼叫中心的數(shù)據(jù)紛繁蕪雜,因而對數(shù)據(jù)要謹慎選擇,電話呼叫人員在采集、篩選數(shù)據(jù)的時候應遵循哪些原則?

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正確答案:

1).保證數(shù)據(jù)的準確性

2).保證數(shù)據(jù)的完整性

3).保證數(shù)據(jù)的客觀性

4).保證數(shù)據(jù)樣本的全面性及代表性

5).保證數(shù)據(jù)的時間延續(xù)性

答案解析:

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