1 . 道歉
1417. circumstance n. 情形,情況1418. apologisev. 道歉1419. comfortable adj. 舒適的,舒服的
2 . 謝罪
2019. considerate adj. 體諒的,考慮周到的2020. apologisev. 道歉,謝罪2021. sniff v. (短促有聲地)以鼻吸氣
3 . 表示歉意
it took 40 years to elapse before a French president , Jacques Chirac , was able to acknowledge in public that Vichy France had collaborated in the Holocaust and to apologise.只到40年后,法國前總統(tǒng)雅克?希拉克(JacquesChirac)才愿意公開承認法國維希政府(VichyFrance)是屠殺猶太人的幫兇,并表示歉意。
4 . 真誠地道歉
...計劃:預見(Anticipate)并預防服務差錯;承認(Acknowledge)已發(fā)生的服務差錯,不推卸責任,不辯解;真誠地道歉(Apologise);弭補過失(Amend),采取改正措施和后續(xù)性措施,解決顧客投訴問題。亡羊補牢,尚未晚也。